We aim to staff our live chat support M-F from 9am to 5pm PST. Outside of those times, we receive notifications of your support request on our phones. If someone from our team is available, you may catch us at the right time to give you immediate support outside of our typical support hours.
As we're a small team, there may be times when you reach out and do not get an immediate response as we're away from our desks. Hang tight. We'll get back to you on chat or follow up with an email shortly after.