New Program Setup
Getting Started
- The Roles/People That Can Be Assigned in WorkHands
- Set up an occupation
- Review program settings
- Inviting an apprentice
- Inviting a supervisor
- Inviting an admin
Managing apprentices
- What do the different Apprentice status' mean?
- My apprentice didn’t receive an invite. What do I do?
- How can I add a middle name to an apprentice?
- How do I mark an apprentice as unemployed?
- How do I add a profile picture to an apprentice's account?
- How do I check and/or update an apprentice's email?
Managing supervisors
- What do the different Supervisor status' mean?
- How do I make/change a supervisor to primary?
- How do I change the primary for many apprentices?
- How do I invite a company admin? Or a supervisor who will not approve progress?
- A supervisor has left the company. How do I mark them as canceled?
- How do I remove a supervisor from the program?
OJT
- How can I change the frequency of timecards? (weekly, monthly, etc.)
- How can I add/remove Daily Entry from a time card?
- How can I move hours from one work process to another?
- How can I view the status of a time card/evaluation?
- How can I remove an apprentice from an employer's Bulk Entry?
- Adding Past OJT Credit for an Apprentice
Managing evaluations & evaluation templates
- What do evaluation statuses mean?
- How do I approve an evaluation?
- How do I add supporting documentation to a question?
- How do I add an evaluation question?
- How do I turn on custom evaluations?
- How do I create an evaluation for an apprentice for a supervisor to fill out?
Managing administrators
- How can I change a user's role from Supervisor to an Admin (or vice versa)?
- What do the different Admin status' mean?
- I'm a part of multiple apprenticeship programs. How do I switch between them?
- My admin didn’t receive an invite. What do I do?
- How do I invite an additional administrator?
- How do I deactivate an admin?
Managing employers
Admin reports
Occupations
Courses
- How do I add a course description?
- How do I delete a course?
- How do I edit a course's semester?
- How do I create a course?
- How do I add a semester to a course?
- How to approve a completed course from prior learning?